Customer Challenge
Business Challenges
The customer, a global producer of precision components, struggled with outdated SPC practices and reporting workflows:
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Manual SPC tracking: Engineers manually plotted control charts, which delayed the detection of quality deviations.
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High compliance burden: Generating audit-ready documentation consumed a significant amount of time and resources.
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Data silos: Quality data is spread across spreadsheets, MES, and ERP systems; a lack of a unified inference platform results in inconsistent metrics.
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Reactive quality response: Out-of-control processes are often detected too late, resulting in scrap, rework, and operational inefficiencies.
Business goals included:
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Enhance real-time detection of process deviations by leveraging edge AI and on-device intelligence.
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Reduce time and cost in generating audit reports through automated agentic workflows (AgentOps).
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Ensure continuous compliance with ISO, FDA, and customer quality standards, using model risk management and alignment & safety by design.
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Standardise quality monitoring across plants and regions using a unified inference engine and private cloud compute so that all agents run under the same agentic framework.
Existing Solution Limitations
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No automation in SPC charting or anomaly detection; dependency on manual rules rather than adaptive, learning-based agents.
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Report preparation and validation are manual; there is a lack of observability, evaluation, and traceability.
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Disconnected systems: MES/ERP data not integrated into a centralised, agentic AI infrastructure.
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Inconsistent data formats; no standard pipeline for ensuring data quality across plants.
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Weak audit trails; insufficient policy-driven guardrails and model governance.
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Scalability problems: inability to process large volumes and multiple lines, high latency without edge / on-device inference.
Partner Solution
Solution Overview
The enterprise implemented Agent Analyst and Agent Instruct, leveraging the NexaStack platform to deliver a fully agentic SPC & quality reporting system:
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Agent Analyst: Ingests MES/ERP data; calculates SPC metrics; detects anomalies and out-of-control events with real-time inference; leverages edge AI, on-device intelligence, vision AI (where visual inspection is needed), and uses RL as a Service for trend forecasting.
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Agent Instruct: Validates data, aligns with compliance policies; uses observability & evaluation layers, model risk management, alignment & safety by design; formats audit-ready reports; distributes via automated agentic workflows in AgentOps.
Together, the agents enabled:
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Real-time monitoring of process quality across lines and plants.
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Automatic flagging of deviations, trends, and emerging drifts.
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Automated report generation and secure distribution with full audit logs.
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Enterprise-wide visibility into quality performance via unified dashboards built on NexaStack’s architecture.
Targeted Industries & Use Cases
Industry |
Use Cases |
Value Delivered |
Manufacturing |
SPC, visual defect detection, predictive maintenance |
Higher yield, fewer defects, audit compliance, using Private Cloud Compute and Physical AI |
Automotive & Aerospace |
Quality checks, safety compliance, zero defect shipments |
Reduced warranty costs; leveraging Embodied AI & vision AI for precise inspections |
Pharmaceuticals & Life Sciences |
GMP process control, regulatory compliance with FDA/ISO |
Strong governance, model risk management, and full traceability |
Food & Beverages |
HACCP compliance, production monitoring |
Ensured safety & regulatory integrity with edge AI & private compute |
Semiconductors & High-Tech |
Cleanroom SPC, wafer fab yield, defect inspection |
Faster detection, reduced scrap via vision AI + RL agents |
Solution Approach
Monitoring & Detection
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Agent Analyst ingests production data in real-time from MES/ERP and sensors.
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Calculates SPC metrics, control limits, and trends via unified inference.
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Detects out-of-control points and anomalies using vision AI and statistical thresholds.
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Uses edge/compressed models and on-device intelligence where latency & privacy matter.
Forecasting & Decision-Making
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Uses reinforcement-learning agents under NexaStack’s RL as a Service to forecast process drift and tool wear.
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Recommends corrective actions (adjust machine settings, schedule maintenance).
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Supports human-in-the-loop intervention in case of high-severity issues.
Automated Quality Reporting
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Agent Instructs formats SPC charts and audit logs using standardised templates.
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Validates compliance to regulatory/customer standards (ISO, FDA, customer contracts) using policy-based controls via model risk management and alignment & safety features.
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Distributes reports automatically through AgentOps workflows, with full audit trails and secure private cloud deployment.
Impact Areas & Results
Model / AI Metrics
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Reduced false alarms by ~35% using learning-based anomaly detection vs rigid rule-based.
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Continuous retraining and evaluation improved accuracy and reduced drift.
Data & Infrastructure
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Unified SPC, MES, and ERP data into a centralised quality layer over NexaStack’s private cloud compute and edge AI architecture.
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Increased trust in quality metrics through observability & evaluation layers and policy compliance.
Workflow / Operational
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Automating SPC → anomaly detection → reporting → distribution cut manual reporting time by ~70%.
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Instant visibility and alerting across plants and production lines.
Business Benefits
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~40% improvement in detection of quality issues.
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Significant reduction in scrap, rework, and delays.
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Zero audit non-compliance findings leveraging NexaStack’s secure, governed infrastructure.
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More substantial customer confidence, improved product quality, and better ROI.
Lessons Learned & Best Practices
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Standardising data collection, ensuring data quality across MES, ERP, and sensors is foundational—without that, automated inference is unreliable.
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Cultural alignment is vital: QA engineers must trust agentic AI alerts and forecasts rather than relying on manual patterns.
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Early integration with existing infrastructure (MES/ERP, control systems) is critical for a smooth deployment.
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Governance, auditability, and risk management must be built in from day one, via NexaStack’s observability, alignment/safety, and model risk management features.
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Edge/on-device intelligence & private cloud compute reduce latency, preserve privacy, and are essential for regulated environments or remote deployments.
Future Plans
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Expand coverage across more plants globally; deploy more agents (e.g. for predictive maintenance, embodied physical AI).
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Adopt digital quality twins to simulate process variations; integrate RL for what-if scenarios.
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Embed Agent GRC, Agent RAI, and Agentic Identity Management modules to strengthen trust, compliance, and governance.
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Develop multilingual dashboards and localised agentic workflows for region-specific compliance.
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Move toward autonomous quality assurance with self-correcting processes, sustainability reporting, and full agentic operations.
Conclusion
By implementing Agent Analyst and Agent Instruct on NexaStack’s agentic platform, the manufacturer transformed SPC and quality reporting into a real-time, automated, secure, and compliant system. With unified inference, private cloud compute, edge and embodied AI, and strong governance, the organisation reduced costs, improved quality, and became audit-ready. In an era where Industry 4.0 demands intelligent, autonomous operations, NexaStack helped position them at the forefront.